I help large organisations get people to actually use the technology they've invested in, especially AI.
For over 20 years I've worked where change management, learning design and enterprise platforms meet, at ServiceNow, IBM, Google, Expedia and Pearson. Outside work, I founded Pungra, a dance-fitness concept built on Punjabi music, and I write the "... Organised" books.
20+years in learning & change
70,000employees in my largest programme
40instructors trained for it
What I bring
Organisational change management (Prosci & APMG, ADKAR)AI adoption strategyEnterprise learning designAdult learning theoryGenAI for learningSales & partner enablementDigital adoptionBusiness transformation
Jul 2023 – presentPrincipal Skills Consultant
ServiceNowI enable Account Executives, Solutions Consultants and Customer Excellence colleagues to help customers realise value on the ServiceNow AI Platform, through active learning on ServiceNow University and instructor-led services.
May 2019 – Jul 2023Principal Custom Training and Adoption Lead
ServiceNowChange, learning, coaching and modernisation for ServiceNow clients, including a platform transformation for a 70,000-employee UK telecoms company: 130 subject-matter experts coordinated and 40 instructors trained.
Oct 2017 – Apr 2019Change Management and Learning Manager
IBMLearning and sales enablement for Salesforce clients across EMEA: courses, videos, activities and articles, and equipping partners to keep content current.
Aug 2017 – Oct 2017Immersive Learning Developer
PearsonDozens of 360-degree virtual-reality video experiences for sociology, psychology and history.
Sep 2016 – Jul 2017Sales Enablement Specialist
GoogleDigital learning courses for Google Sales Mastery.
Aug 2013 – Sep 2016NetOps Enablement
GoogleLearning experiences for an internal project management platform, within Corp Eng.
Feb 2012 – Aug 2013Learning Manager, Sales Enablement
ExpediaLearning and cultural strategy for B2B sales teams across the USA, Brazil, Portugal, Egypt, India, Malaysia, China and the Philippines.
Oct 2011 – Feb 2012Technology Instructor
ITVCoaching managers and teams through the move from Microsoft Office to Google Apps.
Apr 2011 – Dec 2011Digital Learning Manager
RSASelf-study courses for global team leaders; mentoring subject-matter experts in online course design.
Dec 2010 – Mar 2011Learning Technologies Manager
PwCLed a team of four building self-study, classroom and virtual-classroom media, including leadership development.
Jun 2010 – Dec 2010Digital Learning Project Manager
Social Care Institute for ExcellenceManaged experts and developers producing e-learning for the social care sector, from scoping to evaluation.
Feb 2008 – Jun 2010Learning Designer and Instructor, Sales Enablement
BarclaysCoaching, group sessions and online learning across five UK and three India sales centres.
Aug 2005 – Feb 2008Learning Facilitator
Coventry City CouncilContact-centre launch, corporate training directory redesign and L&D marketing for 18,000 employees in over 50 centres.
Jun 2002 – Aug 2005Learning Designer and Instructor
Capita Business ServicesInduction and change training for five departments and nearly 1,000 staff, supporting seven junior training leads.
Apr 2001 – Jun 2002Faults and Technical Support
Virgin Media (NTL World)Broadband, narrowband and telephony support by phone and email.
Jul 2000 – Apr 2001Internet Advisor
BTInternet support by phone and email.