Ravi Sandhu
I help enhance minds... at scale
Learning, eLearning, Instructional Design, Technical Writer, Technology Enhanced Learning, Coaching, Project Management, Learning Management Systems, Soft Skills, Leadership and more...
Curriculum Vitae
Since 2003 I have helped organisations:
turn tacit and, often abstract, concepts into actionable learning content,reduce the time for learning using adult learning theory and technology,improve key business metrics, such as customer satisfaction, brand loyalty, conversion and fewer complaints.
Skills
Endorsements I've had as of July 2017 on LinkedIn.
Training (87), eLearning (76), Instructional Design (70), Adobe Captivate (45), Coaching (35), Blended Learning (33), Project Management (30), Change Management (29), Training Delivery (27), Learning Management Systems (15), Soft Skills (15), Leadership (12) and many more on my LinkedIn Page
Experience
Sales Instructional Designer at Google. October 2016 to August 2017 (contract)
I designed and built 16 courses for Sales Agents in collaboration with curriculum managers and graphic designers. Primary software: Adapt Framework and Intellum Exceed LMS.
Technical Writer at Google. August 2013 - September 2016 (contract)
I designed and build 3 knowledge bases, 2 certification programs, more than 50 instructional videos and more than 80 articles centred on improving Project Management skills. Primary software: Techsmith Camtasia, Articulate Storyline, Google Help Centers and Google Course Builder.
Sales Instructional Designer/Project Manager at Expedia. February 2012 - August 2013
Instructional design and management of business to business for Expedia’s affiliates, across dozens of contact centres globally. Taking clients over from account management to ensure sales agents have all the learning content they need, managing the relationship with customer operations vendors (call centres).I created dozens of training programs and implemented them. My initiatives boosted sales conversion from 15% to 40%. Primary software: Adobe Captivate, Articulate Storyline and Cornerstone OnDemand.
Training Instructor at ITV. October 2011 - February 2012 (contract)
I supported more than 200 people in learning to transition from Microsoft Office to Google G-Suite through classes and desk-side guidance.
Instructional Design Project Manager at Royal Sun Alliance Insurance Group. April 2011 - December 2011 (contract)
Instructional Design of 15 leadership and management courses. Primary software: Mohive and Cornerstone OnDemand.
Learning and Development Manager at Price Waterhouse Coopers. December 2010 - March 2011 (contract)
I led a team of 4 Instructional Designers to create/update courses on the global curriculum. Primary software: Lectora Publisher and Cornerstone OnDemand.
Instructional Design Project Manager at Social Care Institute for Excellence. June 2010 - December 2010
I led 4 designers and 6 professors (PhD) in Social Care to create courses for use in teaching Social Care at university level. Primary software: Adobe Flex and Articulate Storyline.
Sales Trainer and Training Designer at Barclays. February 2008 - June 2010
I supported the transition of hundreds of call center advisors from UK to India centres, including the accreditation of 7 Indian based instructors.I kick started internal digital learning through creating almost 100 software simulations with Adobe Captivate, enhancing the new hire induction training class.
Learning and Development Manager at Coventry City Council. August 2005 - February 2008 (contract)
I supported the training design and delivery needs of a new 150 seat contact centre which housed the services Coventry Direct and Consumer Direct.
Learning and Development Manager at Capita Business Services. June 2002 - August 2005
I supported the setup of a contact centre which housed the Congestion Charge service for Transport for London, through designing and delivery an induction training program and ongoing courses in classroom, to a 500 agent site.
Technology expertise aligned with ADDIE methodology
Analysis and evaluation (Data and problem solving)
Microsoft Excel, Google Sheets, Apple Numbers, BigQuery - Big Data, Tableau and similar.
Design (Planning, strategy tools and collaboration)
Microsoft PowerPoint and Word, Google Slides, Documents and Drawings, Apple Keynote and Pages, Microsoft Project, Microsoft Teams, Slack, Asana, Todoist Salesforce Quip and similar.
Development (Content and course builders)
Articulate Storyline 360 and Studio, Adobe Captivate, Photoshop, Illustrator, Premiere, Audition and After Effects - as well as video capturing, editing and publishing, Techsmith Camtasia Studio, Audacity - as well as high quality audio capturing, editing and publishing, Adapt Framework, Mohive and similar cloud based development platforms.Knowledge bases and wikis such as Google Help Centers, Confluence/Jira, SharePoint, and other Content Management Systems including WordPress, Udemy, Teachable, Worldclass.io, Mindflash, Branchtracks and similar.
Implementation (Learning Management Systems and digital learning solutions)
Learning facilitation since 2003 including in-person and remote.Cornerstone OnDemand, SkillPort - SkillSoft, CertPoint, Intellium Exceed.Google Hangouts, Microsoft Skype, WebEx and similar.
Digital multimedia for learning and communication
Text - accomplished text writer suitable for multiple cultures, including collaboration with translators and localisation.Graphics - skilled in designing images, schematics, diagrams and similar.Photos - trained in lighting techniques, SLR camera technology and photo editing.Animations - Motion graphics, comics and videos that communicate stories and calls to action.Audio - Podcasts and voice overs.Screencasts and simulations - Videos and games that provide practise environments to enhance skills.Video - trained in lighting techniques, enhancing audio quality, script writing, tele prompters and all associated technology.
Courses/certificates
NVQ 3 Learning and Development 2010Prince2 Foundation 2009Learning and Development Consultancy 2005Certificate in Blended Learning 2006Diploma in Leadership and Management (ILM Level 7) 2006Certificate in Training Practice 2004
Education
Open University - Post Graduate Diploma, Online and Distant Education and Elearning, 2012Coventry University - Post Graduate Diploma, Health Studies, 2001De Montfort University - BA Hons, Public Policy and Management, 2000President Kennedy School and Community College, Coventry - Business Studies, 1997
Portfolio
Over the years, I have created hundreds of courses, videos, articles and more, for many companies. They are almost entirely confidential. To demonstrate my skill, I have created these example courses. The first three are the same content, created in three different applications.
Created with Articulate 360 Rise
It contains screen cast videos and is friendly to all screen sizes.
Created with Articulate 360 Storyline
It contains screen cast videos and is friendly to all screen sizes.
Created with Adapt and Techsmith Camtasia
It contains screen cast videos and is friendly to all screen sizes.
Created with Techsmith Camtasia Studio
I value the power of instructional videos, as well as platforms like YouTube for learning.
Testimonials
Here are some of the testimonials from my LinkedIn page.
Daniel, Applications Engineer at Google, Zurich
"Ravi and me worked in the same team on the same product for 3 years.
During this time we all knew him as a friendly and open minded person who was always eager to help his colleagues: a real team player.
He used to work with our internal customers and user community and soon he became known to them as a goto person for their questions and problems.
He created a first class help center and many self study articles, that were a huge help to our users and a relief to the team.
It was a pleasure to work with Ravi!"
Jeff, Learning and Performance Leader, Seattle
"Ravi is an extremely talented Instructional Designer. Ravi stays up-to-date on eLearning concepts and applies it to the curriculum he develops. Ravi communicates well with business teams, understanding what their needs are and identifying learning solutions that meet / exceed those needs."
Helen, Learning HR Professional, London
"Ravi was a great colleague - always flexible, had good creative ideas, continuously upbeat and smiling! A calming influence at a very busy time...."
John, Customer Operations Direct, London
"Ravi is a genuinely innovative and creative instructional designer. We worked together on a brand new training concept which aimed at evolving our organisation's telesales teams in to customer focused consultative sales professionals. Ravi was instrumental at breathing life in to this initiative, which has since been adopted globally and gone on to deliver real commercial gains as well as a vastly improved customer experience."
Sheree, Global Learning Manager, Sydney
"I worked with Ravi when he was an Instructional Designer at Expedia. Ravi worked exclusively for one of Expedia's key business groups producing engaging learning content. Ravi was always passionate about creating the best learning concepts for our agent population. He brought innovate ideas into the group that challenged everyone to think outside of the box.
Ravi will be a valuable asset to any organization."
John, Global Training Manager, Dallas
"Ravi is easily one of the most talented Designers I know. His ability to create engaging ILT and eLearning content set him apart. Ravi not only created great content he also was superb mentor. Ravi has a great personality and always seeks opportunities to help others; he unquestionably has the unique ability to make those around him better. Ravi would be a fantastic addition to any team!"
To see dozens more, please connect with me on LinkedIn